At Sanaan, we value your trust and want you to have a pleasant shopping experience. We take great care to deliver high-quality fashion, clothing, and accessories, but if for any reason you are not fully satisfied with your purchase, our Return & Refund Policy is here to assist you.
1. Eligibility for Returns
We accept returns or replacements under the following conditions:
- The product you received is damaged, defective, or incorrect.
- You notify us within [insert number] days of receiving the order.
- The product is unused, unwashed, and returned in its original packaging with all tags and labels intact.
Please note:
- Returns are not accepted for items like cosmetics, earrings, or intimate accessories due to hygiene reasons (unless damaged or wrong product delivered).
- Products purchased on sale, offers, or discounts may not be eligible for return unless they arrive damaged.
2. Return Process
To initiate a return, please follow these simple steps:
- Email us at support@sanaan.com within [insert number] days of delivery.
- Mention your Order ID, product name, and the reason for return.
- Our support team will guide you through the next steps and share the return pickup details if applicable.
- Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund/replacement request.
3. Refunds
- If your return is approved, your refund will be processed within 5–7 business days after product inspection.
- Refunds for online payments will be credited back to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer after confirmation.
- Shipping charges (if any) are non-refundable unless the return is due to an error from our side.
4. Exchanges
We offer replacements for the same product if the item delivered is defective, damaged, or incorrect in size or color.
Exchanges are subject to stock availability.
5. Non-Returnable Items
The following items cannot be returned or exchanged due to hygiene and safety reasons:
- Cosmetics and beauty products
- Earrings and ear jewelry
- Innerwear or personal wear accessories
- Products purchased during clearance or sale events
6. Cancellations
Orders can be canceled only before they are shipped. Once the order is dispatched, cancellation requests cannot be processed.
If you wish to cancel an order, please contact our team at support@sanaan.com as soon as possible.
7. Damaged or Defective Products
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery.
- Share clear images of the item and packaging with your order details.
- We will verify and arrange for a replacement or refund at no additional cost.
8. Contact Us
For any questions regarding returns, replacements, or refunds, please reach out to us:
📩 support@sanaan.com
We’ll be happy to assist you and make your experience with Sanaan as seamless as possible.