Welcome to Sanaan – your trusted destination for premium fashion, clothing, and accessories.
By accessing or using our website (www.sanaan.com) and its services, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchase or using our platform.
1. General Information
These Terms and Conditions govern all transactions and activities between you (the “Customer”) and Sanaan (“we,” “our,” or “us”).
By using our website, you acknowledge that you have read, understood, and agreed to these terms.
We reserve the right to modify or update these terms at any time. The revised version will be effective once posted on this page.
2. Products and Services
- All products displayed on Sanaan are subject to availability.
- We make every effort to display product colors and images accurately; however, variations may occur due to screen differences or photography.
- Prices, offers, and availability are subject to change without prior notice.
3. Orders and Payments
- Orders placed through our website are subject to acceptance and confirmation by Sanaan.
- We reserve the right to cancel or refuse any order due to issues like product unavailability, payment errors, or suspected fraud.
- Payment Methods: We accept secure online payments through trusted gateways and Cash on Delivery (COD) for eligible locations.
- Once an order is successfully placed, you will receive a confirmation email/SMS with your order details.
4. Shipping and Delivery
- We deliver across India through reliable courier partners.
- Delivery timelines may vary depending on your location and product availability.
- We are not responsible for delays caused by courier services, weather, or other circumstances beyond our control.
- Shipping charges, if applicable, will be displayed at checkout.
5. Returns, Refunds, and Exchanges
At Sanaan, customer satisfaction is our top priority.
- Returns or exchanges are accepted only for damaged, defective, or incorrect items.
- Customers must contact us within [insert number] days of delivery to request a return or replacement.
- Products must be unused, unwashed, and returned in their original packaging with tags intact.
- Refunds will be processed only after inspection of the returned product.
- In case of COD orders, refunds will be made via bank transfer after product verification.
(You can edit this section later once you finalize your return policy.)
6. Pricing and Promotions
- All prices on our website are in Indian Rupees (INR) and inclusive of applicable taxes.
- Promotional offers, discount codes, or sales cannot be combined unless specifically stated.
- We reserve the right to modify prices or withdraw offers at any time without notice.
7. Intellectual Property Rights
All content on this website — including text, images, graphics, logos, product photos, and design — is the exclusive property of Sanaan and protected under copyright and trademark laws.
You may not copy, reproduce, or distribute any material without prior written consent from us.
8. Limitation of Liability
Sanaan shall not be liable for any indirect, incidental, or consequential damages arising from:
- The use or inability to use our website.
- Delays or interruptions in delivery.
- Any inaccuracies in product descriptions or pricing.
Our total liability shall not exceed the amount paid by you for the specific product purchased.
9. User Responsibilities
By using our website, you agree:
- To provide accurate and complete information.
- Not to engage in fraudulent or illegal activities.
- Not to attempt to breach or disrupt website security.
We reserve the right to suspend or terminate access if any misuse or violation of these terms is detected.
10. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
In case of any disputes, the matter shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.
11. Contact Us
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us at:
📩 support@sanaan.com